What are your delivery charges? Delivery charges are an important factor in any online or mail order purchase. Some sites make it difficult for you to find out what their delivery charges are, or will not tell you until you have registered with them.
At Azurra Mosaics we believe that you should know what you will pay for delivery and just how cheap it is to have Azurra tiles delivered to you.
Delivery charges for most UK mainland addresses are £6+VAT for every 3 boxes or 30 sheets of tiles purchased. You can mix any combination of boxes and sheets.For example the following orders would all be charged at £6+VAT:
2 boxes plus up to 10 sheets; 1 box plus up to 20 sheets; 30 sheets.
30 sheets of tiles weighs between about 21kg and 27kg depending on the style(s) of tile ordered.
PLEASE NOTE: Certain postal codes in the Scottish Highlands incur a higher charge or can be despatched by other means, eg. Royal Mail, to keep costs down. If you live in one of the following post codes then please contact us for information, or we will contact you to discuss options after you have placed your order:
NEW! We have added a new post option for customers who only want 1 or 2 sheets of tiles. You can now choose to have your order sent by Royal Mail for £3.50 + VAT for a single sheet, £4.50 + VAT for 2 sheets. Ideal if you only need a few tiles!
Delivery charges for UK non-mainland and EU addresses are 'at cost' - we charge you what it costs us to send your order with no additional surcharges. The cost will vary according to the destination, the speed of delivery required and the number of tiles ordered. Please CONTACT US and we will be happy to get quotes for your specific requirements.
Can I request a sample? Yes. We are confident in the quality of our tiles so are happy to send you a sample, just CONTACT US! We believe that it is important that you can see the tiles for yourself as depending on how your computer and printer are set up the images on your screen or printed on paper are unlikely to be exactly the same as the real thing!
How much do you charge for samples? We do not charge for sending a small number of samples to you. Samples are typically sent by Royal Mail. If you are making a trade enquiry (e.g. interior designer, tiler, independent tile retailer, architect, etc.) then please contact us with details of your company and requirement and we will arrange for an appropriate sample set to be put together for you. In return for the free sample we do ask that you let us know when you have received your sample tiles as it is not unknown for items of post to go missing en route. You can do this by e-mail (info@mosaics.co.uk) or by telephone on 0845 090 8110. We will also add your details to our mailing list so that we can check if you need any more information regarding the samples and to keep you informed of special offers, items of mosaic interest, new tile ranges and website updates. You can unsubscribe through the website or by replying to any email using the unsubscribe link (where this is not included in your email, please email mailmanager@mosaics.co.uk with 'unsubscribe' in the subject).
How long will it take for my order to arrive? We aim to despatch all orders received Monday to Friday on the following working day. Orders received on Saturday or Sunday will typically be despatched on the following Monday.
For most ordeers we use a "next day" courier service so you should expect to receive your tiles on the second working day after your goods were despatched. Please note that some post codes in mid Wales and the Scottish Highlands can take 2 days for delivery.
Unfortunately we cannot charge the same delivery charges to the following postcodes, where we charge 'at cost'. Please place your order online and we will contact you with shipping charges, or can discuss alternative delivery arrangements.
Some of the couriers we use provide on-line tracking for their parcels. If you include your e-mail address on your order and on-line tracking is available then you will receive an e-mail with details of how to check where your parcel is. For small orders we often despatch by Royal Mail. Larger orders are delivered by pallet. Please CONTACT US for details of despatch to non-mainland UK destinations.
Can I sign up to receive your newsletter and details of Special Offers? Yes. Please complete the details on our website here and we will add your e-mail address to our mailing list. This means that you will be notified at the earliest opportunity of Special Offers, website updates, new products and mosaic news.
When you request a free sample from us and provide your email details we will add you to our mailing list to receive our newsletters. We will also do this when you make an order from us and provide your email address. Every marketing e-mail you receive from us will include details of how to unsubscribe if you want to.
Please note: We will send you e-mails associated with any order you make with us, and e-mails associated with sample requests, general queries, etc. You do not need to be subscribed to our mailing list to receive these.
I need to order more tiles. Will they be an exact match for those I have already bought? We will always try and supply tiles from the same batch as those of your original order but cannot guarantee to do this as we may have sold all of the other tiles from that batch. If you want us to do this please let us know the batch code information printed on the side of each box.
I am buying for a school or college, can I get a discount? Yes. If you CONTACT US in advance and provide details of the school or college and the intended use of the tiles then we will be happy to give you a 10% discount on the cost of all tiles ordered. If you know a school or college who might like to benefit from this offer, please tell them!
Do you sell adhesive or grout? Not yet. Stocking adhesive for craft use is on our 'To Do' list, but at the moment we do not have plans to stock other adhesives or grout in the near future. Check back for details!
Do you sell to 'the trade'? Yes. We welcome trade enquiries. Please CONTACT US so that we can discuss trade terms.
What if I am not happy with my purchase? Can I return the goods? We want you to be completely satisfied with the goods you purchase from us. It is for this reason we send samples of our tiles for free, and we would strongly recommend that you take up this offer. If, however, you are not happy please CONTACT US. If we cannot resolve your concerns then we will accept return of the goods. Our returns procedure is: 1) You must notify us within 14 days of receiving the goods of your intention to return them. 2) We will issue you with a return reference. No returns will be accepted without a return reference. 3) It is your responsibility to take good care of the goods and you will be responsible for returning the goods to us. It is important that you make sure they are wrapped in such a way that they are not damaged in transit. Please remember that as the goods still belong to you until we receive them back again you may want to consider using a service that includes proof of delivery. 4) It is your responsibility to return the goods to us. 5) If you are unable to make your own arrangements for return of the goods then we can make this arrangement for you. We will advise you of the charge for doing this. We will charge you the actual cost of doing this (ie we do not make any profit from collecting the goods from you). 6) We will issue a refund for the money you paid for the goods and for the money you paid for us to deliver them to you. We will not refund the cost of your returning the goods to us. 7) We have up to 30 days to refund your money from the date you ask to return the goods. We will endeavour to refund you much sooner than this.
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